Refund & Cancellation

Last Updated: February 1, 2025

This refund and cancellation policy applies to all purchases from GaadiMech, encompassing both physical products and services. GaadiMech reserves the right to amend this policy at any time without prior notice.

01General Refund Policy

No Automatic Refunds

Unless explicitly stated or required by law, all payments made to GaadiMech are final and non-refundable. GaadiMech operates as an intermediary platform.

1.1 Physical Products

To be eligible, items must be returned within 7 days of delivery, unused, in original condition with labels intact. Refunds/exchanges only for defective or damaged items. Not available for misuse or normal wear and tear. Custom products are non-refundable unless defective.

1.2 Services

Strict No-Refund Policy for Services: Evaluated case-by-case; only for material failure solely attributable to gross negligence or willful misconduct.

Non-refundable items: Completed/partially-completed services; cancellations after provider arrival; Express Service booking fees; membership plans; failure to provide vehicle access.

GaadiMech acts as an intermediary. Quality/workmanship disputes must be resolved directly with the independent third-party service provider.

02Refund Process and Procedures

2.1 How to Initiate Request

Contact 8448285289 or contact@gaadimech.com within 7 days (products) or 24 hours (services). Provide:

Proof of purchase / ID
Detailed Reason
Supporting photos/video
Payment Details

Review Process: 7-14 business days subject to GaadiMech sole discretion.

2.2 Returns & Inspection

Shipping: Item must be securely packed and sent to: ATFEM KhetiGaadi Pvt. Ltd. Yashawant Nagar, Wagholi, Pune. User is responsible for return shipping costs (non-refundable).

Approval: Notification of approval/rejection within 7-10 business days after receipt. Rejected returns may be returned at user expense.

2.4 Refund Issuance Timelines

Cards: 5-10 Days
UPI/Wallets: 3-7 Days
Net Banking: 5-10 Days
Transfers: 3-5 Days

Processed via original gateway (Razorpay/PhonePe). GaadiMech is not responsible for gateway or banking delays. Amount refunded will minus any applicable fees. No liability for interest or penalties on delays.

03Non-Refundable situations

Completed or partially completed services
Express Service booking & priority fees
Cancellations after booking confirmation
Failure to provide vehicle access/info
Used/Damaged perishable goods
Digital content accessed or downloaded
Custom-made or personalized products
Unauthorized returns or returns after period
Services by third-party providers
Gateway/Financial institution charges

04Order Cancellation

4.1 Service Bookings

  • At least 2 hours before scheduled time.
  • Late cancellations subject to fees.
  • Not permitted after provider arrival.

4.2 Product Orders

  • Before shifting via customer service.
  • After shipping follows return process.
  • Custom products cannot be cancelled.
GaadiMech may cancel orders due to: Suspected fraud, Terms violation, Unavailability, Technical errors, or Force Majeure. Full refund for company-cancelled orders within 10-15 days.

05 Exchanges

Only for defective/damaged items; subject to availability.

06 Late Refunds

Check bank/card first; then gateway. Company responsibility ends after transmission to gateway.

07 Shipping

Mail to provided address. Shipping costs are non-refundable & deducted from refund.

08Payment Gateway integration

PAYMENT GATEWAY DISCLAIMER

GAADIMECH DISCLAIMS ALL LIABILITY FOR ERRORS, DELAYS, FRAUD, OR FAILURES ON GATEWAY PLATFORMS. DISPUTES REGARDING PROCESSING OR CHARGEBACKS MUST BE RESOLVED DIRECTLY WITH THE GATEWAY PROVIDER.

09Limitation of Liability

LIABILITY CAP

Total liability shall not exceed the amount paid for the specific transaction. No liability for indirect, incidental, or consequential damages. No warranties provided for specific timeframes.

10Governing Law

Governed by laws of India. Jurisdiction: Jaipur, Rajasthan.

Mandatory Arbitration: Disputes exceeding INR 50,000 resolved through binding arbitration in Jaipur.

Important: This Policy forms an integral part of Terms. Modification may occur without notice. Continued use equals acceptance.

Mechvision Innovations Private Limited

21, Purani Chungi, Ashok Nagar, Jaipur, Rajasthan

contact@gaadimech.com | +91-8448285289

© 2025 Mechvision Innovations Private Limited. All Rights Reserved.